Beach Gear: Frequently Asked Questions

Guest Gear Selection | Beach Gear Rental FAQs

 

Do I really get $250 of Beach Gear Credit with my stay?
Participating vacation rental properties come with a $250 non-cash credit toward beach gear for your 2016, full week stay, between May 21, 2017 and September 10, 2017. One $250 credit per reservation.

What if I want more than $250 of Beach Gear?
No problem! You can get all you want. Just select the items you want, pay the difference, and we will have it waiting for you.

What if I’m just staying a few days (less than a full week)?
At this time the $250 credit only applied to full week says.

What kind of gear can I get?
VayKGear, the company providing the equipment, offers Bikes, Beach Loungers, Beach Umbrellas, Kayaks, Stand Up Paddleboards, and Beach Carts to make your stay on the Outer Banks even better!

How do I get my gear exactly?
Once you have made a reservation with Outer Banks Blue just go to our “Guest Gear Selection” page on our website. Enter your reservation number and you can select your beach gear items!

Do I have to select my gear right after I book my house?
No. You can select your beach gear items up to 48 hours prior to your arrival date free of charge. Please make sure you make your selections by then, otherwise VayKGear cannot guarantee it will be available or that it will be there when you arrive.

So you deliver it right to my rental property?
Yes! VayKGear will have it waiting for you when you arrive! Just leave it where you find it and we’ll pick it up too!

Can I pick up my beach gear?
Sorry, no pickups. VayKGear delivers everything!

What if I need to change my beach gear selections?
No Problem! You can make changes up to 24 hours after your arrival. Please note: Selection changes can be made up to 48 hours of arrival free of charge. Selection changes made after 48 hours prior to arrival are subject to availability, a $20 Delivery charge, and delivery will be made on the next scheduled delivery.

What happens if I don’t use all of the $250 credit?
Any remaining credit is good for beach gear selections until it expires 24 hours after you arrive. So make sure you use all of your credit!

Do I need to put down a deposit for the beach gear?
No, but VayKGear keeps a credit card on file for any damaged or lost gear.

Do I need to do anything with the gear when we depart?
Just leave the gear clean and where you found it. We’ll pick it up!

What if something goes wrong, who do I call?
You can call VayKGear at 1-888-577-7412 or go online to their support system at VayKGear.com/support.

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