Outer Banks Blue Frequently Asked Questions

At Outer Banks Blue, our guests can gain access to the homes between the hours of 4 and 6pm on day of check-in. At this time your keyless entry code will activate to allow access into the home. Please do not attempt to check-in with your keyless entry code prior to check-in, as it can cause problems with the Keyless entry lock.

The total fee of $150 plus tax applies whether or not the reservation group arrives by the designated 1:00pm access time. Services such as Pool and Spa cleaning and Maintenance may not be completed prior to arrival. Early Arrival cannot be guaranteed and the fee will be refunded if the home is completely unavailable.

Outer Banks Blue provides bed and bath linens to you at no additional cost, to all of our guests. This is a savings of $300-$500 per week to our guests. We ask that you bring your beach towels. Our bath towels are not permitted to be used for the pool or beach. We also like to remind those bringing their dogs, to bring that special towel your dog loves from home as well! We use a laundering company who handles our laundry services, and your laundry is packaged until it is opened and your beds are made just for you prior to your check-in.

We provide 1 bath towel & wash cloth per advertised occupant in the home, 2 hand towels per bathroom, kitchen towels & hot pads.

Addresses and phone numbers are provided once you sign the lease and make your down payment to confirm a reservation. The rental agreement will list this information. We also send this information to you as part of your "Check-in Email." You may also contact our office for this information. 

Local Calls: There is no charge for local calls. It is not necessary to dial the (252) area code. Long Distance Calls: All homes (unless otherwise advertised) have a long distance block. Options for placing long distance calls include calling cards, pre-paid phone cards and collect calls.

  • Blender
  • Microwave
  • Dishwasher
  • Refrigerator
  • Washer/Dryer
  • Bed & Bath Linens
    (Each bed is made with the linens provided at NO EXTRA COST. We provide 1 Bath towel & Wash cloth per advertised occupant, 2 hand towels per bathroom, kitchen towels & hot pads)
  • Pots/Pans, dishes and cooking essentials
  • Cable Television & Telephone

***No firearms or fireworks are allowed on the premises.***

The leasholder is financially responsible for damage done to the property beyond normal wear and tear. Outer Banks Blue reserves the right to run a credit card authorization to cover any damages to the property. You will be notified of any excessive cleaning charges or damages made and the amount that will be charged to your credit card IF necessary.

No, they must be taken in daily. Please remove your personal & rental items each day from the beach, not to be left over night. Outer Banks Blue is not responsible for any personal or rental items left on the beach over night. Outer Banks beaches are enforcing a new policy in 2013 to permanently remove items left on the beach overnight, not to be recovered.

Our friendly Reservations agents are available 24/7 at 1-888-623-2583. We would be delighted to answer any questions that you may have to help you pick the perfect Outer Banks vacation rental for your family's vacation. You can also make a reservation online. Feel free to chat with us daily as well via web chat. We look forward to speaking with you!

We open our calendars for our properties as individual owners provide rates and availability to us. 

We would be delighted to send you a personal email when the property of your choice is open for rentals. This will let you know to call us immediately to reserve your week in this property. Contact one of our Reservations Agents today and get on our waiting list today!

Reservations are made on a first come, first serve basis, meaning that when the property is open on the market, it is open to all of the rental market.

Outer Banks Blue offers optional vacation insurance. If you wish to purchase vacation insurance, you must include payment for the premium along with your signed lease agreement within 5 days of making your reservation. Travel Insurance is offered on all lease agreements. Insurance includes coverage for medical emergencies and cancellation insurance for a mandatory evacuation. This insurance covers the rental rate and taxes paid for the home you reserve. The total cost is included in your initial balance due, but you may decline the travel insurance coverage. The initial balance due would then be the amount indicated on your lease, less the exact cost of this coverage (also indicated on your lease). We strongly urge you to purchase this coverage to protect your vacation investment, as no refunds will be offered, even in the case of a mandatory evacuation. If you have questions, please contact Red Sky Travel Insurance Guard at 1-866 621 2070. You may read details on their website 24 hours a day- Red Sky Travel Insurance

Gas fireplaces are shut down from May 20, 2017 until Sept. 16, 2017.

Hot tubs are closed from January 1, 2017 until February 28, 2017. Hot tubs are available starting March 1, 2017 through December 31, 2017.

Pools are open from April 16, 2017 until October 13, 2017. Properties with the amenity "Heated Pool" have pool heat available from April 16, 2017 until May 26, 2017, and again from Sept 4, 2017, until Oct 13, 2017. Properties that do not advertise heated pools do not offer pool heat at any time.

Pool temperatures vary and degree of warmth cannot be guaranteed. Occasionally, some pools in Dare & Currituck Counties may experience a mild ground current. Generally, this is not caused by a pool defect or the household electrical system, but appears as a result of the earth’s own natural electrical current. Certain properties may be affected more than others and the current tends to be intermittent in nature. Please be advised, however, that this may affect the operation of pace makers and other similar devices.

Outer Banks Blue properties provide a charcoal or gas grill for our guests to use while occupying the home for their vacation week (see listing for each property to see which is provided). Guests are responsible for cleaning and removing the remnants from around and on the grill after usage. Grills are not permitted to be moved or placed on the wooden decks of the house due to the hazard of fire. These rules also apply to large propane deep fryers. The heat and grease can cause extensive damage to screens, wood & siding on the home as a result of being placed or left too close and of course also present a fire hazard. Grills and fryers should only be used on concrete surfaces away from the house for safety’s sake

An Outer Banks Blue, "Blue Ribbon Service Property" is distinctive in that they are our most popular homes, and our guests enjoy a higher level of services as a standard with these homes. 

Among Blue Ribbon Service Property extras include:

  • Daily newspaper delivery to your door (Memorial Day-Labor Day) at no additional charge
  • Customized high quality welcome bag for your convenience at no additional charge
  • Dedicated cleaner to the property to ensure top quality cleaning at no additional charge
  • Higher quality 250 thread count linens on King sized beds in the home at no additional charge
  • Early arrivals program at no additional charge

Outer Banks Blue provides keyless entry into our properties using a keyless entry lock system. This means you no longer have to stop by an office to pick up a key or to drop them off.  You can simply head straight to your vacation rental. The codes are generated specifically for the guest for the particular home and week of vacation. This code activates at 4pm (standard) on day of check-in and expires at 10am on day of check-out.

Campers, RVs and Mobile Units are not permitted in any community and may not be parked at the home.

Outer Banks Blue knows how special it is to bring your “best friend” or “extended family” with you on vacation! We have specific “Pet Friendly Homes” that are labeled as this on the web page for the home under amenities. We have a 2 dog limit and do not permit dogs in our pools. Please remember to bring your own doggy beach towels!

Outer Banks Blue has dedicated cleaning crews to clean each vacation home when you depart. We want you to leave as relaxed as the day you checked into the home you selected. We send the laundry off to a laundering company and there is no need to wash the bed or bath linens, nor remove the bed linens from the beds.

Outer Banks Blue provides an informative layout of each level of the home. The description includes the number of bedrooms, and the types of bedding in each bedroom, and this begins with Top Level and goes down in description to the Ground level.

Remove all food from the refrigerator and leave the temperature setting at medium. Place all trash in exterior cans. Load and unload the dishwashers. Close and lock all windows and doors. Set thermostat to 75 degrees for AC or 55 degrees for heat. Tidy up outside including the decks, yard and pool area, if applicable. Keyless entry homes do not need to come to our office for check-out, but entry codes will expire at 10:00 am

Outer Banks Blue will be happy to mail this item to you, at the cost of the postage and this can be paid over the phone with a credit card. Outer Banks Blue will not be responsible for any items left in a home. We will attempt to locate items reported as left behind and, if found, it will be mailed to you. Items that are found but not claimed within 30 days will be donated to a local charity.

Medical House Calls - Treatment of minor illnesses in your rental home - (252) 475-2007, Regional Medical Center - located at milepost 1.5 in Kitty Hawk - (252) 255-6000, or The Outer Banks Hospital - located at milepost 14 in Nags Head - (252) 449-4500

Food Lion grocery store is located at The Marketplace in Southern Shores shopping center and Harris Teeter in the Wal-Mart Shopping Center in Kitty Hawk- both are located at the foot of the Wright Brothers Memorial Bridge, on opposite sides of the highway. There is also a Food Lion in Corolla at Monteray Plaza and a Harris Teeter at the Currituck Club. These are full service markets and are within 15-20 minutes of any home in the Duck or Corolla area. Food Lion can be found in Kill Devil Hills at Mile Post 6 3/4 (Belk Shopping Center). Food Lions can be found in Nags Head at Mile Post 10.5 and 15. Harris Teeter in Nags Head is located at Mile Post 9.

Norfolk International Airport is the closest major airport, and is located in Norfolk, VA. Dare County Airport is located in Manteo, NC which offers charter services.

There are several public and semi-public golf courses in the area:

The Currituck Club, Corolla (888) 453-9400 or (252) 453-9400 - The Currituck Club website 

Duck Woods Country Club, Southern Shores (252) 261-2609 - Duck Woods Country Club website

Sea Scape Golf Links, Kitty Hawk (252) 261-2158 - Sea Scape Golf Links website

The Pointe Golf Club, Powell’s Point (252) 491-8388 - The Pointe Gold Club website

Kilmarlic Golf Club, Point Harbor (252) 491-4220 - Kilmarlic Golf Club website

The Carolina Club, Grandy (252) 453-3588 - The Carolina Club website

Nags Head Golf Links, Nags Head (252) 441-8073 - Nags Head Golf Links website

Holly Ridge Golf Course, Point Harbor - (252) 491-2893 - Holly Ridge Golf Course Link

Outer Banks Blue is not responsible for any cable and/or internet connectivity or speed. Please report this to our office and we will contact the local provider (vendor) to report the problem.

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