Maintenance Coordinator

Outer Banks Blue Realty Services seeks to fill the position of Maintenance Coordinator for the Kitty Hawk office. This role is a key position within the company in the delivery of customer service to our guests and homeowners. This is not an entry-level position.

Reports to: Maintenance Manager

Other Department Relationships: Housekeeping, Property Services, Rentals, Reservations, and Laundry

Work Week: TBD (Weekends required)

Job Requirements:

· Coordinate the activities of Field Maintenance Technicians and keep them highly organized and efficient

· Coordinate and keep the team up-to-date with the status of vended work

· Utilize our technology systems to properly create, update, and close out work tasks (internal and vendor)

· Clearly and quickly communicate with homeowners and guests on any maintenance issues that may arise

· Partner with the Maintenance Manager on improving both internal tech and vendor effectiveness

· Investigate maintenance compensation requests. Utilize the 5-Why problem solving methodology to get to the root cause of the problem

· Regular meetings with management to review expenses and give advice on improving financial operations of the department

· Other tasks and duties as requested

Critical Skills:

· Ability to manage constant flow of work and communicate clearly via e-mail, text, phone and written word

· Problem solving using facts and data

· Positive ‘get it done’ attitude

Minimum requirements:

· High School education (or GED). 2-year+ college experience preferred

· Reliable transportation and report to work on-time

· Demonstrated experience using MS Office applications (or similar)

· Background in customer service

· No conflict of interest with additional jobs “on the side.”

Physical Requirements:

· Must be able to work long periods in an office environment